Refund Policy

Last Updated: 03/28/24

Welcome to INBOUND.software! Our goal is to provide exceptional service and a smooth experience for our users. Below is our refund policy, detailing the procedures and conditions for cancelling your INBOUND.software subscription.

Refund Policy. INBOUND.software grants users licensed access to an All-In-One marketing software designed to organize business contacts and save time by automating sales and marketing tasks in one system. This includes, but is not limited to, text messaging, email sending, and phone calling. The software is aimed at entrepreneurs and businesses, offering functionalities like a Contact Manager (CRM) with SmartLists, Email, 2-way SMS, Outbound Calling, Call Tracking, Call Recording, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Automation Campaigns, Reporting, and more, collectively referred to as “INBOUND.software”.

Our refund policy is straightforward: Within the first 30 days of signing up for INBOUND.software, you are eligible for a full refund. To request a refund, email [email protected] to cancel your subscription. After 30 days, all payments are non-refundable, and no credits will be provided for partially used subscriptions. Upon cancellation, access continues through the end of your current billing cycle. We reserve the right to decline refunds to individuals who abuse this Refund Policy.

Please note that refunds will incur a 4.5% Transaction Fee, which is a charge by the merchant processor that is non-refundable to INBOUND.software and will be passed on to the client. The refund amount will be reduced by this fee.

Refunds will be issued to the card used for the original purchase. To initiate a refund, please email us at [email protected] and request a Refund Authorization Form. Once the form is received and authorized, refunds will be processed within 7-14 business days.

We reserve the right to deny refunds if we suspect fraudulent activity or misuse of our product. Refunds are not available for any charges beyond the initial purchase, including but not limited to monthly subscription fees, add-ons, or upgrades.

Eligibility for 30-Day Money-Back Guarantee. Our 30-day money-back guarantee is designed for new customers ('new signups') initiating their subscription with us. This guarantee applies to their initial subscription purchase, allowing them to request a refund of subscription fees within 30 days if unsatisfied. However, this guarantee does not apply to existing customers who have been with us for more than 30 days and choose to upgrade or downgrade any INBOUND.software Plan, even if signing a new contract for a different plan. This policy is based on the understanding that existing customers have already experienced our services and are making adjustments within their ongoing relationship with us.

Account Termination and Data Retention. If you decide to terminate your INBOUND.software account, you may do so by sending an email to [email protected]. Please be aware that upon termination, all data associated with your account will be permanently deleted from our system. For more details on account termination, data retention, and the possibility of account reactivation, please refer to our Data Retention and Account Reactivation Policy.

Refunds for Unused Credits or Features. It's important to note that unused features are not eligible for a refund. Additionally, any credits remaining in your account are non-refundable. We encourage you to explore and utilize the features and credits available to you to make the most of your subscription. In the event of cancellation, neither the unused features nor the remaining credits will be refunded.

SMS and Email Usage Fees. Important to note is that any fees associated with SMS and email usage are non-refundable. This includes charges for telephony usage, text messages (SMS), and emails, which cannot be refunded. Refunds, when applicable, pertain solely to the monthly subscription fee.

Notification of Refund Authorization. We strive to keep you informed throughout the refund process. Once the refund is formally authorized, an official email notification will be dispatched to the email address associated with your INBOUND.software account. This email will serve as a formal acknowledgment, confirming the initiation of the refund process.

Refund Process. To request a refund, eligible users should initiate the process by sending an email to [email protected] from their registered INBOUND.software account email address with "Refund Request" in the subject line. Within 1-2 business days, our billing team will acknowledge the receipt of the refund request and, if applicable, authorize the refund in accordance with our cancellation policy. The refund amount, calculated based on the policy minus any relevant transaction fees, will be processed within 7-14 business days and notified to users via email.

Authorized Payment Method. You must keep a valid payment method on file with INBOUND.software to pay for all fees. INBOUND.software will charge applicable Fees to any valid payment method that you authorize (“Authorized Payment Method”), and INBOUND.software will continue to charge the Authorized Payment Method for applicable fees until this Agreement is terminated, and any and all outstanding fees have been paid in full.

Payment Agreement. By purchasing INBOUND.software, you agree to pay the specified amount for the selected plan at the time of purchase. You can choose to pay monthly or annually, depending on the plan you select. If you wish to upgrade or downgrade your plan, you may do so at any time. Your new payment plan will take effect immediately, and you will be charged accordingly. If you cancel in the middle of your billing cycle, you will have access to INBOUND.software until the end of your billing cycle. You are responsible for any remaining balances, whether you use INBOUND.software or not.

Please note that INBOUND.software reserves the right to change its pricing and payment terms at any time. We will provide notice of any changes to our pricing or payment terms on our website and via email. If you continue to use our product after any such changes, you agree to the new pricing and payment terms.

To know more about our cancellation policy, please check https://inbound.software/cancellation-policy